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Aquarium Specialty slackin' (1 Viewer)

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I ordered some ATI Bulbs and one came DOA. Emailed customer service about the issue and had very slow response time. It's been two weeks and the lady refuses to replace my bulb and hasn't email back. Below I will paste a response from her on my first email. I also had $200+ in my cart and wasn't given the option for free shipping. Asked about that and she basically side stepped my question and gave me the run around. I'm pi$$ed to say the least.

On Mar 4, 2016, at 1:37 PM, Customer Service <customerservice@aquariumspecialty.com> wrote:
Jared,
I apologize for the delayed response, we have been in the process of moving to a bigger warehouse which has caused us delays.​
Thank you,
Jacki​
 
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After I posted on R2R, RC, and other forums....they got the issue handled quickly. It just took a month and a lot of posts on the vendor feedback sections from multiple boards to get them moving.

Sadly, if we didn't have the power of the Internet I'm afraid I'd still be without a bulb.
 
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I usually just call them. I never use email on stuff like that, and I never post negative feedback until a resolution is met. That's just me though; and I've learned that hard lesson through trial and error. Online feedback can do serious damage to any business these days.

Just for the record, I've also used AS for a number of things in the past and presently. I've had broken bulbs from them before and they simply replaced them after I called them. I think I snapped a picture for them too, but that was a long time ago. These days I use BRS for my bulbs because I like the way they ship them (I reuse the packing tubes for blueprints I use at work... pardon the digression). Recently I ordered a Neptune probe holder, biotek par meter, and a few other items from them. Came in good time, and they even asked if I would review the Biotek for them. They seem to be on point to me, but that's just my experience.
 
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