I hate my phone sometimes! Sorry for the early send.
I have had a couple of rough experiences at local lfs, not naming names bc running a successful business is hard these days. I wasn't treated badly or anything, but honestly if someone comes into your store with questions, tells you they are new at this and they are ready and willing to buy what it takes to make if right....make time for that person! I will gladly pay a little more to a local store that has employees willing to take a minute to steer me in the right direction. I went to AW and while there was a definite mark up, there were three employees willing to discuss my issues with each other to help find the best, most cost effective solution. I wasn't impressed with the condition of some of the livestock, but I wasn't in the market for any so it didn't matter. My kids loved the store though. My son has special needs and had about a hundred questions for a girl who was cleaning the tanks and she was very patient and answered him thoughtfully. You don't find that online.