Reefbreeders: great customer service (1 Viewer)

[CCrescini]

So now that it's fixed, I'll own up to it. I ordered one of the new 48" photon series LED's from Reefbreeders. Got the light, built a rack from which to hang it, then promptly dropped it in my tank .

I took it apart and dried everything out, but apparently not well enough. The lights came on, but the controller was done for. I contacted Logan at Reefbreeders, he had a new controller in the mail to me shipped for ten bucks. To be honest, he could have charged me an arm and a leg, and I probably would have paid it. The service was quick, the price was fair, and the install was easy with only one ground wire to solder.

I just wanted to let you guys know how good of an experience I had dealing with the folks at Reefbreeders. I highly recommend them.

Oh, and the lights look great. I'll post a tank shot this afternoon.

Chris

 

[Traclly Le Tran]

lol.

 

[Mark L.]

Whoops! LOL.

The salt killed it. You would have had better odds if you would have removed it from the tank, promptly submerged it in a bucket of fresh water, swished it around, THEN dried it out. I was at Galveston one year racing my nitro RC car on the beach. My radio glitched out and my $1500 car shot off into the ocean! I jumped in and grabbed it. I dropped it into a cooler of ice water and left it there for almost 3 hours until I could get home. When I removed it and dried it out the electronics still worked! My motor was fried going from 186° to 72° instantly though. LOL!

 

[Loverboy19]

Salt is probably the reason. I thought my apex lite is fine after I dried it down with my asian trick (submerged it in the bucket of rice), but after a week my temperature reads 120 deg daily LOL...and finally it become a normal power strip because it won't accept communications from my iphone....LOL...I sent it back to apex and they said its done and I got $30 if I want to get a new one.....LOL...

 

[CCrescini]

Yeah, I figure a bit of this out too late. In any case, for ten bucks, I'm happier having a new one that I know is reliable than one that I purposed rinsed in fresh water then dried in rice, and would forever wonder about.

Glad to hear I'm not the only one who has these kind of accidents.