Trouble with radion G2's and connection (1 Viewer)

[ReefMaster32787]

Hello everyone I am in a bit of bind. Hopefully some of you computer wizards can help me out. I have two radon g2's and I had them set up with my desktop computer. My wife got a windows surface pro 2 with a USB port and you guessed it I am trying to set up connection with it. The problem is I can connect with the lights using the surface pro 2 but after making a change the lights are in "query" and time out every time. I have already uninstalled the connection manager from the desktop. I have obviously downloaded it to the surface pro, the surface recognizes the lights like the first time I connected with the desktop. What am I doing wrong? Also I tried starting completely over by deleting my ecosmart live account but all I succeeded in doing was making the desktop forget It ever knew about the lights. Account still active with desktop and surface pro. Sorry for any confusions. Thanks Zack

 

[Diesel]

Factory reset on the lights.
And setup as new light by login in and downloading new upgrades.
If that not works send Ecotech a email to the tech department ask for Ryan.
They will help you out and do a logmein service on it.

 

[ReefMaster32787]

Well I guess ill be emailing them. Seems to work up until I click device manager or import schedule and preview schedule. Becoming a headache... Thank you for your help.

 

[ReefMaster32787]

An update for anyone that may have had been wondering. Due to my going out of town I had to wait to get in touch with Ecotech. So I called them just a moment ago, the problem is that Ecotech currently cannot connect with the Microsoft surface pro 2 software. The Ecotech representative said they are currently working on a firmware update for this issue and that it should be released soon. Said to periodically check back with Ecotech website and look for a posting of the update once the issue is fixed simply re-download the connection manager and bott-a-boom. Thanks Diesel

 

[Diesel]

An update for anyone that may have had been wondering. Due to my going out of town I had to wait to get in touch with Ecotech. So I called them just a moment ago, the problem is that Ecotech currently cannot connect with the Microsoft surface pro 2 software. The Ecotech representative said they are currently working on a firmware update for this issue and that it should be released soon. Said to periodically check back with Ecotech website and look for a posting of the update once the issue is fixed simply re-download the connection manager and bott-a-boom. Thanks Diesel

Your welcome Bro.
I wish I could help you more but sometimes this can be a pain.
This were my lights I probably would buy 5 new and till the old ones are taken care of, can't imagine going without my radions for more than two days.