I tried to check up on the fish and asked for videos. The fish were being kept in one of the "business partner's" personal tanks in his home (supposedly) and not at the store. And that partner has a day job elsewhere and wouldn't so much as send me a video of my fish after the first few weeks. I got video of the fish early on, but then every time I asked, they would deflect. I received one other video of the tang towards the end of the ordeal, but that was it.
We were in a pickle at the time everything happened (had our main 210 gal spring a caulk leak, then had the bottom blow out of a temp tank we borrowed) and had asked them if they were capable of housing our two big fish and we put the rest of our fish in a 30 gal biocube. The arrangement was supposed to be for 2-3 weeks, which was the lead time on the tank they were having built for us. We kept asking about the fish and where our tank was and time kept passing. We were never invited/asked to see the fish where it was being housed as there was always some excuse as to why they weren't available. As someone else noted in the other post, their storefront posts open hours but show up there randomly and see if they are actually open. Also, the store is in Tomball, which was about 40 minutes from our house at the time and were in the middle of buying a house in Katy plus we both have full time jobs. It really wasn't possible for us to go to their store every single day and check on the fish. Hindsight is 20/20. Had I known then what I know now, I would have just taken my chances keeping the fish in a giant trash can over asking them to hold them, or I would have re-sealed my tank with the caulk leak instead of selling it. When we found out that they had moved one of our fish to the store, we asked to come see it. No one was available (during their business hours) for us to come see it unless it was like 10am on a weekday. We finally demanded that someone be at the shop on New Year's day because both my husband and I would be off work and we wanted to see our fish. We get there, and there is a tank that has "Emperor Angel NFS" written on it, but it was empty. We were not happy and Mike called his business partner, Jeremy, who had supposedly moved the fish back to his house. There have been excuses at every turn in this ordeal. I would think it would have been common courtesy to call us and say "yo, your fish died. I'm sorry" when it happened. Or to let us know if it wasn't doing well, especially considering he was super healthy originally. Instead, I show up to pick up my fish (which I wanted to do on Friday night, which got pushed to Sunday night as they were out of town, then got pushed to Monday because they were still out of town, then pushed again to Tuesday because they hadn't made it back to town yet <- and that pretty much sums up having to arrange anything with them), and they went so far as to buy another emperor and try to tell me that it was my original one. Yes, he fessed up that it was a replacement after I called them out on it and claims that Jeremy did all of this and he was unaware of it.
There are plenty of things I wish we had done differently in this situation, but if I were to rewind the clock back to the end of August when all of this happened without having experienced this before, I would have probably made close to the same choices.