If ur main drain is not partially closed, it's gonna Flush the box. So ur on the right track there.
As far as most of the flow going down the open channel, this could be a few things.
The air line is submerged on the open channel.
Your main drain is too deep under the water line in sump. (Needs to be an inch or less)
The valve on the main drain is too closed or the main drain is clogged
You may not be purging air on ur main drain which will force ur open channel to take a big volume vs a small volume..
Try those and report back.
As far as most of the flow going down the open channel, this could be a few things.
The air line is submerged on the open channel.
Your main drain is too deep under the water line in sump. (Needs to be an inch or less)
The valve on the main drain is too closed or the main drain is clogged
You may not be purging air on ur main drain which will force ur open channel to take a big volume vs a small volume..
Try those and report back.