Wal-mart Scott Michales book (2 Viewers)

[pernelf]

Did anyone else get an email saying the publisher was having trouble filling the order?? I want my cheap book :-x

Dear Leslea Hoffpauir,

Thank you for shopping at Walmart.com.

We're sorry to say that your order has been delayed due to
a delay in our fulfillment process. Unfortunately, we
were unable to ship the item(s) you ordered below by the
date we originally gave you. We are working with our
suppliers to fill your order as soon as possible, but we
are currently unable to provide a revised shipment date
for your order.

We will continue to attempt to ship this order. However,
you can cancel the order at any time up until the date the
item(s) are actually shipped.

Please note that if we do not hear from you and we have not
shipped your order after 10 days, we will automatically
cancel your order and you will be notified.
Please accept our apologies for any inconvenience this
delay may have caused. If you have any questions, don't
hesitate to contact one of our knowledgeable Customer
Service associates at help@walmart.com.

Thank you for your patience. We appreciate the opportunity
to serve you and look forward to your next visit!

 

[Guest]

Yep, got the same notice.

 

[Guest]

Got mine also, looks like they hoping people will not send a reply.
Then they can cancel the order.
I sent a reply and saved it for future reference.
I sure hope they don't play this game to long.

 

[Guest]

I didn't notice the part about replying! I guess that's what I get for tryinying to read my mail at 3:00 AM... Thanks for the heads-up Robert.

 

[Guest]

Note how they give detailed step by step instructions on how to cancel the order. And if you don't do anything it will be cancelled anyways.

What if you want to keep the order? "if we do not hear from you ... after 10 days". Ooohhh, thanks for the detailed instructions. The email came from one address, I think "orderfulfillment" (or something like that) and they say something about sending questions to "help". What a bunch of BS. I seems to me that they are just trying to get out of fulfilling the orders.

 

[Cakepro]

It seems to me that they are just trying to get out of fulfilling the orders.

EXACTLY!!! This book has a cover price of like 50 bucks or something ~ they're trying to screw those of us who ordered. Thanks to sarubjr for posting I had to reply to their email, because I skimmed the first paragraph and filed the email.

~ Sherri

 

[Guest]

They will try anyway to make the extra buck.
They have low price, but they run the mom and pop stores out
of business. I have also heard WM doesn't treat their employees
very good.
Makes you wonder if they will be around in the next 10 to 20 years.

Robert

 

[pernelf]

Here's my reply I got from walmart, looks like we might be out of luck guys.

Dear Leslea,

Thank you for contacting us at Walmart.com. Your comments and questions
are very important to us as we strive to meet your needs.

We are writing to apologize for our delay in shipping the Angelfishes &
Butterflyfishes from your order #2677063545729. We are working to
resolve this issue as quickly as possible. We will ship the delayed item
as soon as possible. Please note that Walmart.com will not charge your
credit card until your order is shipped.

We would also like you to know that we would not be able to stop the
cancellation if the item is not shipped after a few days.

If we may be of further assistance, please email us at help@walmart.com,
or call us at 1-800-966-6546. We're here to serve you from 7:00 AM EST
to 2:00 AM EST, 7 days a week!

Sincerely,

Janet
Customer Service at Walmart.com



Original Message Follows:
------------------------
Please do not cancel the order, I will wait until they are available for

shipment.

 

[Guest]

Well after seeing Leslea's last post I decided to call the WM help#
I talked to the information desk and they said it would be delivered
on July 28.

I had the individual make a note into my acct. that I do not want
this item cancel and will wait for it to be shipped.

Hope this works, sometimes you have to play the game by their rules
to win.

Robert

 

[AggieBrandon]

Here is the reply I got:

Dear Brandon,

Thank you for contacting us at Walmart.com. Your comments and questions
are very important to us as we strive to meet your needs.

Your request to keep the order has been documented in your account

If we may be of further assistance, please email us at help@walmart.com,
or call us at 1-800-966-6546. We're here to serve you from 7:00 AM EST
to 2:00 AM EST, 7 days a week!

Sincerely,

Nicole
Customer Service at Walmart.com

 

[Guest]

I never got an email. :?

 

[Guest]

I asked for a confirmation e-mail. The lady said they
could not send a e-mail.
So I got her name and documented it in the e-mail
I was sent the first time

Robert

 

[Guest]

I received the same reply to my e-mail as Brandon, only signed by Chuck.

 

[Cakepro]

Mine was a little different.
______________________________
Dear Sherri,

Thank you for contacting us at Walmart.com. Your comments and questions
are very important to us as we strive to meet your needs.

We are writing to let you know that there is a delay in shipping the
2677063534070 from your order #2677063534070. We are working to resolve
this issue as quickly as possible. We will ship the delayed item as soon
as possible. Please note that Walmart.com will not charge your credit
card until your order is shipped.

If we may be of further assistance, please email us at help@walmart.com,
or call us at 1-800-966-6546. We're here to serve you from 7:00 AM EST
to 2:00 AM EST, 7 days a week!

Sincerely,

Michell
Customer Service at Walmart.com



Original Message Follows:
------------------------
Do not cancel my order! I will patiently wait until you are able to
ship it.

Thank you,
Sherri Lindsey

 

[Guest]

Everyone should be getting one of these:
Angelfishes & Butterflyfishes
Original release date : 28 JUN 2004
New release date : 28 JUL 2004
Selected Shipping Method : Standard

Hope it doesn't get pushed back again or the book split to make 2.

 

[AggieBrandon]

yeah i got that email last night

 

[pernelf]

Whoop - mine finally got shipped today

 

[AggieBrandon]

same here

 

[Trey]

Alright!! Mine's on the way as well.

Trey

 

[AggieBrandon]

i checked on their website and it says they are out of stock guess everyone over reefcentral, here, etc really took advantage of their screw up