Looking at the bright side, my family made it through alive, my house didn’t get flooded from busted pipes. I guess there are still hopes for me.....Yep explanations are needed and people in charge need to held accountable.
Right now grieve the losses. Then when your ready restart the tank. Let it cycle and then take people up on the offers that have been put out there.
It sucks big time. I truly understand having suffered losses myself in the past. I suffered through it pretty much alone. Hoping you will stick with the hobby.