reefcleaners.org said:We package our snails and macroalgae in plastic bags. The snails and macro are shipped moist, rather than wet, to increase survivability. Do not be alarmed if there is not much water in certain bags of snails, we ship them that way.
Ok makes sense but I also had hermits and an emerald crab. Whose bags did not have water either. Not knocking the company just describing my experience.
Update: Got my CUC earlier this week from Reef cleaners, personally I was not impressed with what I received. Im lucky so many creatures made it as none of bags still had water, they all leaked.
Sorry to hear my friend. I know how it feels to lose a lot of livestock.
If you are on Facebook. Please get on my page. Omar's Candy Store. A lot of corals I am putting up and some are going for crazy cheap prices. Most very fair and definitely cheaper than most LFS.
Have you checked your ammonia level???